Travel Disclaimer

1. Prices and Availability

All prices are subject to availability and may change without notice until your booking is confirmed and paid in full. Additional taxes, fees, and optional charges may apply and are not always included in the advertised price.

2. Itineraries and Inclusions

Itineraries, schedules, accommodations, and included services may change due to operational, weather, or other circumstances beyond our control. We will inform you of significant changes as soon as possible.

3. Travel Insurance

Travel insurance is recommended for all trips but is not included unless explicitly stated in your booking confirmation. You are responsible for obtaining adequate coverage.

4. Dispute Resolution

If you have a complaint, please contact us first at the details below. If we cannot resolve it, you may contact the State Service of Ukraine for Food Safety and Consumer Protection. This is in line with the Law of Ukraine 'On Consumer Protection' No. 3153-IX dated 10.06.2023.

Business information: xylorias.com, PE, EDRPOU 21906101, 24 Yevhena Chykalenka Street, Office 5, Kyiv, 01001, Ukraine. Provided per the Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 03.09.2015.

Personal data is processed according to the Law of Ukraine 'On Personal Data Protection' No. 3621-IX dated 25.04.2024. Cookies require consent per the same law.

For travel operator and financial guarantee details, see the Law of Ukraine 'On Tourism' No. 324/95-ВР dated 15.09.1995.

See our Terms of Service, Privacy Policy, and Refund Policy.