Cancellation and Refund Policy

This policy explains how cancellations and refunds are handled for services purchased from xylorias.com, a private entrepreneur (PE) registered in Ukraine (EDRPOU 21906101).

Cancellation Deadlines

Cancellation requests must be sent in writing to contact@xylorias.com. Deadlines vary by service. For package travel, cancellation fees may apply as set out in Law of Ukraine 'On Tourism' No. 324/95-ВР dated 15.09.1995.

Refund Eligibility

Refunds are issued to the original payment method within 14 days of approval. Non-refundable fees, such as booking or administration fees, may be deducted. Refunds are subject to Law of Ukraine 'On Consumer Protection' No. 3153-IX dated 10.06.2023.

Fees and Charges

An administration fee may apply to cancellations. The exact fee depends on the service and time of cancellation. We will inform you of any fees before processing.

Tour Changes

Changes to tours are subject to availability and price differences. Requests must be made in writing. We will confirm any changes and additional costs.

How to Request a Cancellation or Refund

Email contact@xylorias.com with your booking reference and reason. We will respond within 5 business days. For disputes, contact the State Service of Ukraine for Food Safety and Consumer Protection as per Law of Ukraine 'On Consumer Protection' No. 3153-IX dated 10.06.2023.

Legal Compliance

We comply with Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 03.09.2015 and Law of Ukraine 'On Personal Data Protection' No. 3621-IX dated 25.04.2024. Our terms, privacy policy, and contact information are easily accessible on this website.